Community Manager — Job Description
Part of the eDariba Marketing Team docs. Read the Marketing Brief first. Related docs for this role:
02-workflow.md·03-kpis.md
Role summary
Represents eDariba inside the online communities where taxpayers and businesses joining the e-invoicing system talk and ask for help. Finds opportunities in these groups, answers people helpfully, spreads awareness of eDariba, and drives visitors to our website. Also owns the community that eDariba is building.
Reports to: Marketing Manager Review & follow-up: All work is submitted to the Marketing Manager for review and approval before it goes live. The Marketing Manager follows up on progress. Works closely with: Social Media Specialist (educational content & offers), Marketing Manager (offers & campaigns), Sales team (leads)
Key responsibilities
1. Monitoring groups
- Follow the groups of taxpayers and businesses joining the e-invoicing system every day.
- Keep an updated list of the most active and relevant groups.
2. Finding opportunities
- Search the groups for opportunity posts: people asking about e-invoices, e-receipts, VAT returns, product codes, ETA errors or looking for a system.
- Reply fast, while the post is still active.
3. Spreading through helpful answers
- Answer questions in the comments with real, useful help first.
- Recommend eDariba and share the website when it fits the question naturally.
- Always follow each group's rules. No spam, no copy-paste replies.
4. Publishing content in groups
- Receive the educational content plan and offers from the Social Media Specialist and the Marketing Manager.
- Publish them in the groups on schedule, adapted to each group's style and rules.
5. Managing our own community
- Run and grow the community eDariba is building.
- Keep it active: answer questions, start discussions, share updates and tips.
6. Feedback & leads
- Pass interested people (leads) to the sales team.
- Share the most common questions and complaints with the marketing team to use in content.
7. Reporting
- Share a simple monthly report: groups covered, opportunities answered, content published, and results.
Required skills
- Strong writing in Egyptian Arabic, friendly and helpful, not salesy.
- Good basic knowledge of e-invoicing, e-receipts and Egyptian tax terms, enough to answer common questions correctly.
- Knows how Facebook groups work and how to be accepted and trusted inside them.
- Patient, consistent and active every day.
- Organized: keeps track of groups, replies and opportunities.
Tools
| Purpose | Tools |
|---|---|
| Communities | Facebook Groups, WhatsApp & Telegram communities |
| Our own community | Facebook Group admin tools / WhatsApp Community |
| Tracking opportunities & groups | Google Sheets / Notion |
| Links | UTM-tagged links to the website |
| Answer support | eDariba help center & tutorials, ChatGPT / Claude |
Nice to have
- Experience in accounting, tax or customer support.
- Experience growing or moderating an online community.